At Pelle Pelle, we want to provide our customers with complete transparency and peace of mind when it comes to Order Tracking. We understand that tracking your order is important, and we have designed a unique order tracking policy that is designed to provide you with accurate and up-to-date information about your order.
Order Tracking:
Once your order has been processed and shipped, we will provide you with a tracking number. You can use this tracking number to track your order on our website or on the carrier’s website. Please note that it may take up to 24-48 hours for the tracking information to update on the carrier’s website.
Delivery Time:
The estimated delivery time for your order will be provided at the time of checkout. Please note that this is an estimate, and delivery times may vary depending on your location and the shipping method you choose. We will do our best to ensure that your order is delivered within the estimated timeframe, but we cannot be held responsible for any delays caused by the carrier.
Delivery Status:
You can check the delivery status of your order using the tracking number provided. If your order is delayed or there are any issues with the delivery, please contact our customer service team, and we will do our best to resolve the issue.
Lost or Stolen Packages:
If your package is lost or stolen, please contact our customer service team immediately. We will work with the carrier to locate your package or issue a replacement if necessary.
International Orders:
For international orders, please note that the tracking information may not be available once the package has left the United States. We will do our best to provide you with as much information as possible, but we cannot be held responsible for any delays or issues caused by customs or the carrier.
Contact Us:
If you have any questions about our order tracking policy, please contact our customer service team. We are always here to help you.