Frequently Asked Questions
Welcome to Pelle Pelle! We understand that you may have questions about our products and services, and we have designed this unique FAQ section to provide you with the answers you need.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other payment methods as available on our website.
Q: How do I track my order?
A: Once your order has been processed and shipped, we will provide you with a tracking number. You can use this tracking number to track your order on our website or on the carrier’s website.
Q: What is your return policy?
A: Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Our full refund policy lasts 3 days. Partial refund or cancellation may cost you depending upon the item and duration from the date of order. Usually, we charge 30-40% processing fees if a customer changes their mind after pre-processes period.
Q: How long does it take to receive my order?
A: The estimated delivery time for your order will be provided at the time of checkout. Please note that this is an estimate, and delivery times may vary depending on your location and the shipping method you choose.
Q: What should I do if my package is lost or stolen?
A: If your package is lost or stolen, please contact our customer service team immediately. We will work with the carrier to locate your package or issue a replacement if necessary.
Q: Do you ship internationally?
A: Yes, we ship internationally. Please note that the tracking information may not be available once the package has left the United States.
Q: Can I cancel my order?
A: You can cancel your order within 24 hours of placing it. After 24 hours, your order will have been processed, and we cannot guarantee that it can be cancelled.
Q: Do you offer wholesale pricing?
A: Yes, we offer wholesale pricing for bulk orders. Please contact our customer service team for more information.
Q: How can I contact your customer service team?
A: You can contact our customer service team through our website’s contact page or by emailing us at info@pellepelle.com.
If you have any additional questions or concerns, please do not hesitate to contact us. We are always here to help you.